Privacy statement

MidCoast Water Services has an obligation to protect the privacy of site users. This statement describes what information is collected, and why.

This statement applies to all users who access the MidCoast Water Services website.

The MidCoast Water Services website makes some use of data that only indirectly identifies users. We take great care with practices that affect personal privacy. As a general rule, we do not collect or record data that directly identifies users.

Data collection
Data that indirectly identifies users is gathered during interactions with the MidCoast Water Services website in the following circumstances:


  • Computer information
    It is necessary that your web browser provides your machine's network address, so the web server can address its replies back to the correct machine. In addition, the browser type and operating system information may be recorded.

  • Navigation and click-stream data
    Browsing any web site generates a trail of pages visited, the amount of data transferred and the time of access. This information is recorded against the network address supplied by your web browser.

  • Electronic mail
    It is a necessary part of electronic mail that a sender and receiver address is supplied. These are recorded as well as a message identifier, amount of data and the time. The address you supply as sender is only a pseudonym and may possibly bear no relation to your real name, so is not considered as directly identifying you. We will only record your e-mail address if you send us a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your e-mail address for any other purpose and will not disclose it, without your consent.

Data storage, retention, use and disclosure
The data referred to above is generated by the systems you are accessing, and stored in system logs. These logs are preserved and archived for possible future use.
The data is used by MidCoast Water Services website software, and by our support staff, only for website and systems administration, including monitoring as a security measure.
The data collected will not be disclosed to a third party except where it is legally required, such as in the investigation of a criminal offence, and in compliance with a search warrant or subpoena.

A cookie is a very small text file placed onto your computer when you visit a web site. A cookie can be 'persistent' (meaning that it is written to a permanent file on your hard disk) or 'session-only' (in which case the cookie is deleted at the end of your browsing session).
Cookies are not generally used on the MidCoast Water Services site, although the search facility may create a temporary 'session ID' cookie. The cookie is not used to collect or store any information about the user, only to allocate a temporary identifier to the search session.

Links to other sites
This site contains links to other sites. MidCoast Water Services is not responsible for the privacy practice or the content of such web sites.

MidCoast Water Services staff comply with information privacy principles.